Policies and Procedures
* Minimum age required is 21 years old. No limit above 21.
* Driver´s license not expired with photo.
(America Car Rental reserves the right to verify and accept the licenses in relation to the norms set by America Car Rental and may reject the rent, must show the document free from amendments, modifications and must be legible.)
*Official ID with photo not expired, IFE (Mexicans) or passport with photo not expired from place of residence. *Credit Card
For the payment of the rental, America Car Rental accepts all credit and debit cards (except Dinner Club) and traveler’s checks. America Car Rental accepts the following credit cards to warranty the rent or payment: American Express, Visa, MasterCard, and Discovery. WE DO NOT ACCEPT CREDIT CARDS FROM DEPARTMENT STORES OR CASH
America Car Rental, reserves the right to decline a reservation, for such the car rental if the hirer does not comply satisfactorily with the requirements to complete the operation.
The deposits as warranty are:
In the Mexico City branch, an additional USD 100 is applied according to the requested group.
3 Days (Chetumal, Mérida and Campeche)
7 Days (Ciudad de México)
No minimum ( Playa del Carmen and Tulum)
For the rent of 2 or more days with return of car in Playa del Carmen or Tulum, there is no additional charge applied.
In case the leaser changes the hour of return from the stipulated in the contract, the client must contact America Car Rental with 24 hours of anticipation to be able to reprogram, in case of not notifying America Car Rental will not take responsibility for expenses or the prejudice the leaser could suffer.
We offer the option of extending your leasing contract, it is an obligation of the client to ask for the extension of the leasing contract before the last day on the main contract passes, if after three days there is no communication from the client’s part, America Car Rental, reserves the right to notify authorities, of a missing car breaking the leasing contract, any costs that this could generate will be excluded from America Car Rental responsibility. America Car Rental will respect the rates from the initial leasing contract but for the extension of the contract the rate will depend on the daily rate for that period of time this will be notified when the extension is solicited or when the car is given back depending on the case base on the online information
Crossing to Belize America Car Rental provides all the necessary documents so you can drive the vehicle in Belize without any charge, the client needs to ask for the document when the leasing contract is made and it will be provided at the same time.
Insurance included in the rental are only valid in Mexico, the client must acquire an insurance that the government of Belize asks for, this insurance must be acquired at the border to be able to drive without any problems.
Crossing to Guatemala America Car Rental, authorizes through a letter verified by a notary the exit of the vehicle and this is a requirement the government of Guatemala asks for. This document has a cost of 180 USD since the document is provided to America Car Rental and needs to be certified it is necessary to make the next arrangements.
Monday to Friday rentals before 12:00 pm will be delivered between 24 to 48 horas Rentals on Friday after 12:00 pm, Saturday and Sunday, will be delivered the next Tuesday Festive days and Mexican holidays, the delivery is subject to availability of the notary, which can vary between 24 to 72 hours. If the client needs the letter at the time of taking the car, an additional day of rental will need to be acquired, since the vehicle will be blocked one day before to begin the process. America Car Rental Has a subsidiaries on the North border of Mexico and in the USA, but does not authorize crossing the car through the border.
These documents can only be given in, in authorized America Car Rental locations (they cannot be sent through email, since the document has to be shown physically) so the client needs to inform the nearest America Car Rental location to receive it when filling in the leasing contract.
The documents need to be solicited from the Reservations department or Customer Service to settle and pay them.
Any cancellation have a penalty of 10% of the amount of the reservation, up to 72 hours before your pick up. Cancellation between 72 & 48 hours before the pick up will be penalized with one day of rent and the respective penalty. Cancellation 48 hours before pick up will not be refundable. America Car Rental gives the option to modify their reservation up to 48 hours before their pick up, accepting to reschedule it within the next 12 months subsequent to the pick up date without penalty.
Policies on Insurance
Your reservation doesn’t include CDW (Collision Damage Waiver). All rental cars must have this coverage, you will have to acquire this coverage directly in counter. In case of not acquiring it, we reserve the right to decline the service. America Car Rental don’t accept nor have agreements with third parties as credit cards, web sites, booking engines, insurance companies or banks for the coverage of damage caused to the vehicle. This coverage does not include to other parts of the vehicle (as windows, tyres, rims, etc.), administrative fees or accessories (as GPS, baby seat, personal belongings, etc.)
Reservations made through this site include this coverage. reservations made through affiliate channels of America car rental are recommended to review their reservation to insure this coverage is included.